Troubleshooting

Fan operates but appliance does not heat up

1. Check that the control module is properly positioned on the base (feet).
2. Check that the air intake tunnel is properly aligned with the notch in the fan unit and is well centred and in contact with the rubber ring in the lower part of the casing.
3. Ensure the burner is properly installed.
4. Check that the holes at the base of the burner are clean and that there is no dirt under the burner. If holes are plugged, use the brush provided with the unit. In case of stubborn plugging, use any small diameter piece of metal (e.g. paper-clip) to unplug hole.

Heat does not diffuse properly under the grates

1. Make sure the barbecue is standing on a level surface.
2. Ensure that the burner and thermal shield are centred and properly in place.
3. Ensure that the air intake tunnel is well centred and in contact with the rubber ring in the lower part of the casing.
4. Check that there is enough wood and that it is centred in the burner.
5. Ensure the grates are properly closed and touching in the centre.

Fan does not work

1. Ensure power adapter is plugged in an electrical outlet that works.
2. Check the batteries and make sure they are correctly installed as indicated inside the battery compartment.