Questions about using Woodflame barbecues

Troubleshooting guide

The fan is working but the appliance is not heating up.

• Check that the control module is properly positioned on the base(feet);
• Check that the air intake tunnel is aligned with the notch on the control module, properly centred and in contact with the rubber ring under the body;
• Ensure the burner is properly installed;
• Check that the holes in the burner base are clean and there is no dirt underneath the burner. If the holes are blocked, clean them with the brush supplied. If you have trouble unblocking the holes, use a small-diameter piece of metal (e.g. paper clip) to unplug them.

The heat does not seem to be spreading properly under the grates.

• Ensure the appliance is standing on a level surface;
• Check that the burner and heat shield are properly centred and firmly in position;
• Check that air intake tunnel is properly centred and in contact with the rubber ring under the body;
• Check that there is enough wood and that it is centred in the burner;
• Ensure the grates are fully closed and touching in the centre.

The blower is not working. What should I do?

• Ensure the electrical adapter is plugged into a working power outlet;
• Check that the batteries are properly installed as shown inside the battery compartment, and that they are sufficiently powerful.

Operation

How much wood is required for cooking?

• 1 to 3 small cubes of wood will be enough for meal. For example, one 5-cm² (2-sq in) cube is sufficient to cook four steaks or eight hamburgers.

What type of wood can be used?

• Any hardwood (maple, oak, apple, etc.) that is free of residue (paint, varnish, oil, plaster, nails, etc.), provided the blocks are of an appropriate size for the combustion chamber;
• Be sure to use hardwood only; avoid resinous and carcinogenic derivatives such as creosote. The absence of smoke and soot is a sign of good quality combustion.

Is it safe to use the Woodflame barbecue on a table?

• Yes, if your table is stable and level. The blower ensures that the barbecue base remains cool enough for it to stand used on a table, even on a vinyl tablecloth.

For how long can I run my barbecue on batteries?

• The estimated lifespan of alkaline "D" batteries is 36 hours' use. So, depending on how often you barbecue, you should be able to use it for a whole summer.

Can I use rechargeable batteries with my barbecue?

• Yes. For optimal performance, make sure they are recharged regularly.

Does the wood combustion generate a lot of smoke?

• Smoke is only produced when you light the barbecue and when you add more wood or when the blower is closed during combustion (i.e. during smoking of foods). If there is smoke or particles are suspended in the smoke, this is usually due to incomplete combustion of the fuel. It occurs for example during slow combustion or in fireplaces;
• The Woodflame burner overfeeds the flames with oxygen, allowing the barbecue to reach an optimal combustion temperature (750°C) and destroy the toxins present in the wood, such as dioxane, furan, methanol, etc., in the same way as an incinerator;
• By using hardwood only, you avoid resinous and carcinogenic derivatives such as creosote. The absence of smoke and soot is a sign of good quality combustion.

Purchasing supplies

Where can I obtain the wood?

• At the Woodflame online store;
• At a Woodflame dealer;
• You can also cut wood directly from your own cord of firewood or even in the bush, provided it is hardwood and the pieces are of an appropriate size for the combustion chamber (the wood must be free of residue: no paint, varnish, oil, grease, plaster, nails, etc.).

When I purchase a barbecue, does the box contain everything I need to get started?

• Yes. In addition to the barbecue, we include a few wood cubes, a package of fire starters, a 110V adapter, a carrying bag, tongs and a brush for cleaning the burner;
• For continued enjoyment of your barbecue, we suggest you purchase a bag of wood.

Are your barbecues available from other sources as well as your website?

• Yes, we have a few retail distributors. The list is on the Outlets page;
• If you purchase a Woodflame barbecue from a retailer, we recommend creating an account on our website so that we can inform you about Woodflame promotions and new products.

Do you have a satisfaction policy?

• Yes. For full details, see the Returns and exchanges page.

Warranty

I already have a Woodflame barbecue. Is it still under warranty?

• To find out if your Woodflame barbecue is still covered by the warranty, visit the Warranty page.

My Woodflame barbecue needs repairing. Whom should I contact?

• Contact customer service for the names of Woodflame authorized repair centres.